About Us

Journey so far

• 1970 : Mr. Narender Nath Pahwa, entered the business of “ furniture  supply’ to DGS&D, now called GEM (Govt. E-Marketing) & expanded it to great heights & became one of the biggest vendors in the country.
• 1990 : 2nd Gen Amit Pahwa (myself) joined the business and led the business to attaining the status of being the largest supplier in the territory.
• 1994 : Diversified it into warehousing & started with ware housing with 60k sq.ft of space in Noida & gradually worked & paved it to upto 5 Lac sq.ft + space in 15 years.
• 2016 : Mrs. Anshu Pahwa joined the business & that’s when  journey into the automotive diversification began.
• 2018 : Mrs. Pahwa helped the group enter into retail  partnership with Tanishq, Caratlane, Helios & Eye Plus (recently).
• 2021 : Next gen Mr. Hritish Pahwa (son), along with pursuing BBA from IILM, Lodhi Road is slowly entering into understanding of complete automotive business.
• 2022 : Sai Shreeja Group entered into Electric 2Wh & 3Wh, Premium 2Wh business & got associated with Ampere, Okaya, Altigreen, Ather and Honda Big Wing.

Business Spread - Overview

• 4 Wheeler MG, Hyundai, Ford.
• 2Wh – Premium Honda Big Wing Out of 658 applications, Sai Shreeja got appointed.
• Electric Division Okaya, Ampere, Ather, Altigreen.
• Retail Chain Tanishq, Caratlane, Eye Plus, Helios.
• Warehousing & Rental.

Auto Business Spread (Existing)

4 Wheeler

Brand	Format	Cluster	Location	Entities
Hyundai   MG	Showroom	North & Central Delhi	Shakti Nagar & Karol Bagh	2
	Workshop	North Delhi	GT Karnal Rd (A) & GT karnal Rd (B)	2
Ford	Showroom	South Delhi	Safdarjung Enclave & Lajpat Nagar	2
	Workshop	South Delhi	Okhla (A) & Okhla (B)	2
2 Wheeler EV	Workshop	Faridabad	Faridabad	1

 

Brand	Format	Cluster	Location	Entities
Okaya	Showroom	West  & Central Delhi	Uttam Nagar,Dwarka & Rani Jhansi Road	3
	Workshop	West  & Central Delhi	Uttam Nagar & Rani Jhansi Road	2
Ampere     Ather	Showroom	West  & Central Delhi	Dwarka & Rani Jhansi Road	2
	Workshop	West  & Central Delhi	Dwarka & Rani Jhansi Road	2
	Showroom	Gurgaon	Sec 14	1

2 Wheeler Premium

Brand	Format	Cluster	Location	Entities
Honda BigWing	Showroom	South Delhi	Lajpat Nagar	1
	Workshop	South Delhi	Okhla	1

 

3 Wheeler

Brand	Format	Cluster	Location	Entities
ALTIGREEN Drive Electric	Showroom	South Delhi	Okhla	1
	Workshop	South Delhi	Okhla	1

 

Auto Business – Spread (Upcoming)

2 Wheeler EV

 

Brand	Format	Cluster	Location	Entities
ATHER	Showroom	South Delhi	Lajpat Nagar	1
	Workshop	South Delhi	Okhla	1

 

Awards & Recognition

Year	2022
Most Influential Indian ELITE mag	Presented at famous London Bridge

Year	CY ‘21
MG CSI	Best in X+ Cat

Year	CY’19-20
MG SSI	Best  in X+ Cat

Year	CY’21
MG	Presidents Award

Year	CY’22
HYUNDAI	Institutional Sales Award

 

Best Practice (Service)

Working on Basics (100% KPI adherence)     

* Service Retention – 80%

* Same day Delivery – 95%

* CSI – 950+ (MOM 2022)

* CC/1000 – maintained @3.

* EW Penetration – 40% of the total retail.

 

Transparency (fairness of charges)   

* Component Wise/Aspect wise pricing explanation to customer by SA at the time of RO Opening.     

* Video sharing in case there is any part & lubricant replacement.     

* Pre Invoice Shared with Customer (Final Invoice Post Approval).

* Primary job mentioned by customers followed by periodic maintenance.

 

Professional Drivers

* Every driver trained to clean & polish the car before home delivery (Driver is carrying a smart kit, in case customer needs any assistance)     

* Maintain hygiene by putting disposable covers on the seat during delivery.

 

Google Rating & Delight Story sharing     

* Rating being maintained at 4.5.

* Consistent flow of reporting on ratings with management.

 

Proactive Complaints Handling     

* 24 hr TAT for any kind of complaint     

* CRM to report any complaint as an escalation to Management through common whats app group (including DP).     

* Working on Feedbacks rather than Complaints.

 

Quality Manager     

* Deployment at all Workshops for daily Repair Order audit with the job done & better customer orientation.

 

Our GOALS

• Recreate a STRONG  brand imagery across OEM’s & people’s minds
• Improve standing in industry across NCR & North
• Emerge as one of the strongest dealer groups across auto fraternity
• Set  Industry 1st & best practices
• Rope in , train , retain & deploy best auto professionals in autospace
• An aspirational & admired place to work for
• Best HR practices